Shipping Delivery Notes

Online Pricing and Delivery
Our online prices do not include shipping and handling costs.  Add $19.95 shipping and handling for Hams, Turkeys, Combo Packages and Gift Baskets.  Add $15.95 for Desserts and Tower of Sweets.  Shipping charges are per package, per address. We utilize a guaranteed delivery service to ensure that your packages arrive in the best possible condition, and in a timely manner. Due to the perishability of our products, they are shipped flash frozen (which means they're frozen very quickly at a very low temperature). You, or your recipients, will want to allow 24-36 hours to thaw your product before you plan to serve it.

Delivery Dates
When placing your online order, please allow 3 – 5 business days for standard delivery, or indicate the date in the future that you would like your order to be delivered by. We will schedule delivery to arrive as close as possible to your requested date. Should you need to guarantee delivery before 3 – 5 business days, or on a particular date, please call us toll free at 1-800-343-HAMS (4267) (M-F 9:00 am to 5:30 pm EST) for priority shipping options and pricing.

If you have any questions about placing an order or pricing, please call 1-800-343-HAMS (4267).

Addresses & Delivery Notes
We cannot ship to P.O. Boxes, APO or FPO addresses. Be sure all addresses are correct and include daytime phone numbers for each recipient. If the address is incorrect, we cannot be responsible for packages shipped to a wrong address. Please be sure that the recipients will NOT be out of town, as the delivery service will leave the package. We cannot be responsible for packages left unattended. It will be the sender's responsibility to cover the costs for replacement and re-delivery of a product in the event that we were provided with an incorrect address, incorrect delivery date, or if the recipient is out of town.

Overnight Delivery
Overnight delivery is available. In addition, at your request we can ship product unfrozen for immediate consumption. Please call 1-800-343-HAMS (4267) for overnight requests.

Changes and Cancellations

All changes, including cancellations, must be received at least 7 days before your requested shipping date.

What To Do If Your Order Arrives Early
Our perishable products are shipped flash frozen to ensure freshness and quality during shipment and may arrive partially frozen. We will schedule delivery to arrive on or before your requested date. If your package arrives before your requested delivery date, as long as the item is cool to the touch upon arrival, you may serve, refrigerate or refreeze it immediately with confidence. We recommend allowing 24-36 hours to thaw our products so you will want to schedule your delivery dates accordingly.

Prices
All prices are subject to change without notice.

Gift Messages
Your specific greeting of up to 100 characters will appear on the shipping label of the package. We cannot accept greeting or business cards. If no greeting is indicated for an item being sent to someone other than yourself, the message will read "From (name as it appears on the credit card)".

Payment Information
We accept Visa, MasterCard, Diner's or American Express when placing your order online. We cannot accept cash, nor can we ship COD. Payment is due at the time the order is placed. If you have a Gift Certificate you would like to use, you must first place your order on a credit card, then mail us your certificate. When we receive the certificate, we will credit your card for the amount of the certificate. When mailing your certificate, please include a note indicating your order number and that you would like to apply it to your card so that we do not duplicate your order.